IKEA Reviews

Hi is there any way you can rush another monagram to us. We completely screwed up and didn't realize the brides initial goes first. We actually need MKJ by Wednday June 9th. We love it but really messed up.
Thank you,

I´ve purchased from Ikea several times. Good value for money. Last time I faced a problem with a product but it got changed with no problem

Not only have Ikea failed to deliver my item when promised, I have strong suspicions that one of their staff has used my card details fraudulently. I eventually managed to get hold of someone in customer service, who has informed me that they won't do anything about it. Please, don't give them your card details over the phone. I felt safe because it's a big, well-known company, but they honestly don't care.

Ordered 2 beds, Matrasses etc... couple of weeks ago.Order got confirmed but at delevery point no news.Took hours on the phone on the chatbox firdst with Robot later with human ..... got disconnected (sayed chatbox, agent etc.... Terrible experience. Only thing that worked fine was the billing, my money is gone...Very dissatisfied..

IKEA sells good furniture, but could you please update your instruction manuals? Some assembly instructions are highly confusing...

Only 2 cashiers working on a Sunday with long lines waiting. Then another long wait at the food place with only 1 employee preparing the food as well as checking out purchases of meatballs.

I look at some of these idiots reviews and most of it was their own stupidity. First of all, you're shopping at a cheap company. So, "you get what you pay for". Then you say how you call and speak to people that aren't helpful. Maybe you should call and speak with some respect for other people, that you would like to help you. Stop acting like a Karen or Kyle, in order to try to get help.

When you decide to buy cheap crap, that's your Own Fault!

My purchase was a reading desk. They delivered a high quality piece of furniture which is well worth the money spent. Assembly was easy, and I have installed my working from home items already. It was a good referral by a friend and I think the world should know that IKEA is serving customers well.

I'm being generous with one star for IKEA. Customer services is not existent, when I checked with their online bot, it advised that the customer services number (0203 645 0000) was closed. That was at 3pm on a Thursday and after being on hold for 30 minutes. Theres only so long you can listen to ABBA.Trying to order online and unable to get a delivery slot now for a month, and click and collect is available IF I remove 75% of the items I want as limited stock. Limited stock...who else can buy it if you dont sell online? Only response to date has been through Facebook site, and advised to "keep on trying". Email sent to CEO UK for answers. No surprise and no response. If you are planning on buying from IKEA, check out their own Facebook page and the amount of people who have placed orders in Dec/Jan and still waiting. Others have had damaged goods delivered and cannot send back as unable to contact customer services. Recommend that you AVOID IKEA until their stores open again. Even at that point, expect a large queue of disgruntled customers ahead of you. Shop elsewhere with companies that value their customers.

The WORST experience I've ever had of any retailer in my life. Spent £496 on furniture, including £40 for an allocated delivery slot, then never heard anything from them again. After several weeks of waiting, spent an hour on the phone listening to ABBA on loop, to find out what was going on - only to be told the order had been cancelled by them without explanation; and no one had even thought we might like to be told this. Was promised a refund. Nothing materialised. Called again after a week and a half, was told the refund would be in our account 3 days later. Nothing materialised. Called them again and was told we were being fast tracked for a refund, would receive it in 5 days. Nothing materialised. Called them again after two weeks. Got about five seconds into the call and got cut off. Called them again, was put on hold while they "read my case notes", was on hold for half an hour. Each 5 calls meant 5 hours of listening to ABBA, fed lies, lies, lies, mixed with unending incompetence, AND they're still holding onto £496 of my money. Beyond furious. This is criminally negligent service and I have now been forced to threaten IKEA with legal action to recover my monies that they are illegally withholding.I will NEVER EVER buy anything from IKEA ever again and they do not deserve to survive in the modern retail landscape. Their attitude towards their customers is utterly contemptuous and I believe a great many other people now share the same feelings.

IKEA din kundtjänst i England är nollVi är väldigt väldigt väldigt mycketBesviken och kommer inte att köpa från dig igenVi kommer att dominera sociala medier om hur IKEA devalverar ossIKEA your Customer service in England is zeroWe are very very very Disappointed and will not buy from you again We will dominate social media about how IKEA devalues us

Really appreciated all the effort they put into keeping their store orderly and clean. Also, their website is quite functional, much like the layout of their stores. Good value, quality furniture offered, at a very reasonably priced and putting it together, makes Dad look like quite the handyman.